Shipping Policy

At Monstrous Entertainment, we are committed to delivering high-quality locally made products to our customers, both within Canada and around the world. Please review our shipping policy below for more information on shipping rates, delivery times, and more.

1. Shipping Locations

We currently offer shipping to the following locations:

  • Within Canada: We ship to all provinces and territories across Canada.

  • Worldwide: We also offer international shipping to many countries. Please see below for more information on international orders.

If you’re located in a region not listed at checkout, please reach out to us directly, and we will do our best to accommodate your order.

2. Processing Time

  • All orders are processed within 1-3 business days, excluding weekends and holidays.

  • Please allow additional time for orders placed during peak seasons, sales events, or promotions.

  • Once your order is processed and shipped, you will receive a tracking number (if applicable) to monitor the progress of your shipment.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. The following guidelines apply:

  • Within Canada: Shipping rates vary depending on the delivery address and the size/weight of your order. You will see the available shipping options and costs at checkout.

  • International Shipping: Shipping fees for international orders will be set to a flat rate of $25. International shipping can be more expensive due to customs fees, tariffs, and other charges.

4. Delivery Time

  • Within Canada: Delivery times vary depending on the destination. On average, shipments within Canada take approximately [3-7 business days] for major urban centers and [5-10 business days] for rural areas.

  • International Orders: Delivery times for international shipments depend on the destination country. Typically, international orders can take between [7-21 business days]. Please note that customs processing may cause delays that are outside of our control.

5. Customs, Duties, and Taxes

  • For international shipments, you are responsible for any customs fees, import duties, taxes, or other charges that may apply when the package reaches its destination. These fees are not included in the shipping cost and must be paid by the recipient.

  • Please check with your local customs office for more information on potential fees before placing an international order.

6. Shipping Methods

We offer a range of shipping methods to meet your needs. For both Canadian and international orders, available shipping carriers include [Canada Post, UPS, FedEx etc.]. The carrier used for your shipment will depend on your location and the shipping method chosen at checkout.

7. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number (if available) and a link to track your package. Please note that it may take 24-48 hours for tracking information to become available after the order is shipped.

8. Shipping Issues and Delays

  • Lost or Damaged Packages: We are not responsible for any lost, stolen, or damaged packages once they leave our facility. If your package is lost or damaged in transit, please contact the carrier directly for assistance. In the event of a mistake on our part (incorrect address or defective product), we will work with you to resolve the issue promptly.

  • Delays: While we make every effort to ensure timely deliveries, shipping carriers may experience delays, particularly during busy times or due to unforeseen circumstances (e.g., weather, customs clearance). We encourage you to check your tracking information for updates or reach out to us if you need assistance.

9. Shipping Restrictions

We may have certain restrictions on shipping to specific locations due to logistical challenges or regulations. If we cannot fulfill an order to your address, we will contact you directly to discuss alternative shipping options or issue a full refund.

10. Change of Address

Please double-check your shipping address before completing your order. Once an order has been shipped, we cannot change the shipping address. If you notice an error after placing your order, please contact us as soon as possible, and we will do our best to assist you before the order is processed.

11. Local Pickup

If you are located near Dartmouth, NS, Canada, we may offer local pickup options for orders. Please contact us for more details on how to arrange local pickup.

12. Contact Us

If you have any questions about shipping or need assistance with your order, feel free to reach out to us:

Monstrous Entertainment
Email: info@monstrousent.com